Question 1

What is the cancellation policy at Cloudrift Vaal River Getaway?

Accepted Answer

Cancellations within 48 hours of booking and at least 21 days before arrival qualify for a full refund. Cancellations 7-21 days before arrival are eligible for a 50% refund. Cancellations less than 7 days before arrival are non-refundable. Festive season and event bookings are strictly non-refundable.

Question 2

What are the check-in and check-out times?

Accepted Answer

Standard check-in is at 14:00 and check-out is at 11:00. Early arrival and late departure may be accommodated upon request, subject to availability and applicable fees.

Question 3

Are pets allowed at Cloudrift?

Accepted Answer

Yes, pets are welcome with prior written approval. Full details including breed, size, and temperament must be disclosed at booking. Pets must remain in designated areas and may not be left unattended. The property is fenced except along the river boundary.

Question 4

Is there a security deposit?

Accepted Answer

Yes, a refundable security deposit of R2,500 is required at booking. The deposit will be refunded within 48 hours after check-out if no damage is found.

Question 5

How many guests can stay at each property?

Accepted Answer

The Luxury Villa accommodates up to 10 guests (8 adults max or 6 adults with 5 children). The Garden Cottage accommodates up to 6 guests (6 adults max or 4 adults with 4 children). The Boathouse Bungalow accommodates up to 4 guests (4 adults max or 2 adults with 3 children).

Question 6

Is the swimming pool fenced?

Accepted Answer

The property features an open, unfenced swimming pool without a safety net. Children must be supervised by a responsible adult at all times when near the pool area.

Question 7

Can I launch a boat from the property?

Accepted Answer

Cloudrift does not have an on-site boat launch, but an exclusive arrangement with a nearby facility is available. A valid Skipper's License and Buoyancy Certificate are required. Launch fee is R250 per vessel (cash only), with hours from 08:00-15:00.

Question 8

Is WiFi available?

Accepted Answer

Yes, high-speed fibre WiFi is available throughout all properties at Cloudrift.

Question 9

What happens during power outages?

Accepted Answer

The Luxury Villa and Garden Cottage are equipped with UPS battery systems for essential outlets. Emergency lighting and rechargeable torches are provided. A backup generator is available for extended outages.

Question 10

Are food delivery services available?

Accepted Answer

Due to the rural location, only Uber Eats services the area. Mr D and Checkers Sixty60 are unavailable. Special delivery arrangements may be coordinated with management prior to arrival.

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